For non-emergency issues, please book online or call us to make an appointment. If you have an emergency during business hours, please call us on (03) 9744 1644 and we will direct you to what’s best. Depending on the situation, we may advise you to head straight to an emergency hospital.

Standard Hours: Sunbury All Creatures Vet

  • Mon – Fri:
    8:00 AM - 7:00 PM

    Saturday:
    9:00 AM - 4:00 PM

    Sunday:
    Closed

After Hours: The Animal Referral Hospital

If your pet is experiencing a serious health issue after hours, we recommend contacting your nearest 24-hour emergency veterinary service. Our team can also provide guidance on what steps to take until your pet receives urgent care. Your pet’s safety and wellbeing are our top priority, even when the clinic is closed.

Where to find us

Based in Sunbury, parking accessible on Riddell Road.

What is an animal emergency?

If your pet has had an accident or is showing any of the following symptoms, they require emergency care. Please go straight to the emergency vet hospital. Walk-ins are welcome.

  • Distress or drooling after eating a bone or other object

  • Excessive coughing, vomiting or diarrhoea

  • Fatigue causing pet to collapse

  • Straining to urinate or defecate

  • Changes to breathing (faster breathing, harder breathing or panting excessively)

  • Snake bites (including interactions with snakes, sudden collapse and/or progressive paralysis)

  • Overheating or heatstroke

  • Animal altercations (cat or dog fight)

  • Motor vehicle accidents

  • Urinating blood

  • Hyperthermia

  • Ingestion of toxins

  • Paralysis or not being able to move normally

  • Ingesting of poison (rat bait, snail pellets, human medication)

Frequently Asked Questions

Once you arrive at the Emergency Hospital, the reception team will record any important information from you to complete a patient information sheet. During this time, the triage team will be made aware of your arrival.

The pet/patient will then be triaged. Some patients may be brought straight through to the hospital if immediate treatment is required. Other patients will be required to wait for a consultation. Veterinary emergency centres operate the same way human emergency hospitals do.

Yes, if you can, please call the Emergency Hospital directly. The team will get any key information about your situation, which will help them prepare for your arrival.

Due to the unpredictable nature of emergencies, wait times vary greatly and can change rapidly. It is best to call in advance and speak to the staff at the Emergency Hospital.

Please be patient with the team. If you have any queries the team will do their best to make your experience as easy and calm during this worrying time.

Yes, the Emergency Hospital Reception team will be able to assist processing any insurance for you or assist in sending you the information you may need to put through your claim.

Emergency cases typically can’t be scheduled due to their unpredictable nature. If you are able, call ahead of time regarding concerns with your pet.